We currently ship all orders from our headquarters in Bali, Indonesia.

We will endeavour to process all orders within 1-2 business days of placing your order. Once your order is complete and has been shipped, you will receive a tracking information email. 

Shipping lead times on DHL Express from Bali are as follows:

  • Australia: 3-5 business days
  • New Zealand: 4-6 business days
  • Singapore: 3-5 business days
  • Hong Kong: 3-5 business days
  • Indonesia: 1-2 business days

If you require your items to be expedited in a faster time frame, please specify this in the notes section on your order.

Free shipping for all orders over A$150.

Shipping charges for orders below A$150 are as follows:

  • Australia: $12
  • New Zealand: $15
  • Singapore: $15
  • Hong Kong: $15

Shipping for all orders in Indonesia are free.

Please contact us if you do not receive your confirmation of order and / or tracking information email at: hello@beachgoldbali.com

Please be mindful that over the weekends, public holidays and religious holidays, we cannot guarantee the same time period of processing orders.

All orders placed on the weekend or a public holiday will be processed on the following business day.

SHIPPING COMPLAINTS

All time-frames given for shipping are a guideline, we are not responsible for this shipping guide and cannot offer an explicit guarantee that the package will arrive in the time allocated.

Furthermore, we are not responsible for any property that is lost, damaged or stolen. All orders with DHL Express require a signature upon delivery.

If you do not have any response from the shipping company please contact us at hello@beachgoldbali.com

IMPORT DUTY CHARGES

All Beachgold items arrive Delivered Duties Paid (DDP) meaning all fees and charges associated with importing the items to the destination country arrive paid.

No hidden costs or charges will be collected upon delivery.